The Reef 28 Hotel & Spa (Adults Only) Playa del Carmen

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Playa del Carmen
Sep 21, 2026 - Sep 22, 2026
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The Reef 28 Hotel & Spa (Adults Only) Review

Location

Landmarks nearby

  • Caminarte 90 m (295 ft)
  • Nuestra Senora del Carmen Catholic Church 970 m (3182 ft)
  • Los Fundadores Park 1.49 km (4888 ft)
  • Quinta Avenida 850 m (2789 ft)
  • Mamita's Beach Club 380 m (1247 ft)
  • Playacar 350 m (1148 ft)
  • Coco Bongo 830 m (2723 ft)
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Facilities

Dining facilities

  • Breakfast room
  • Restaurant
  • Snack bar
  • Bar/ Lounge area
  • Special diet menus

Rooms

  • Air conditioning
  • VIP room facilities
  • Sitting area
  • Terrace
  • Garden furniture
  • Bottled water
  • Dining table
  • Trouser press
  • Flat-screen TV

Services

  • Paid shuttle service
  • Valet parking
  • Room service
  • Housekeeping
  • Car hire
  • Tours/Ticket assistance
  • Welcome drink

Relax

  • Infinity pool
  • Rooftop pool
  • Seasonal outdoor pool
  • Indoor swimming pool
  • Beach access
  • Beach umbrellas
  • Sun loungers
  • Live entertainment
  • Night club
  • Sun terrace
  • Spa & wellness centre
  • Sauna
  • Steam room
  • Jacuzzi
  • Pedicure
  • Manicure
  • Body scrub
  • Facial
  • Treatment room
  • Body wraps
  • Massage
  • Open-air bath
  • Fitness centre
  • Diving
  • Snorkelling
  • Billiard tables
  • Table tennis
  • Yoga class
  • Sports trainer

Activities for Kids

  • Board games

Key Features

  • 2 swimming pools
  • free wifi
  • free parking
  • fitness center
  • non-smoking rooms
  • 4 restaurants
  • spa
  • 24-hour front desk
  • bar
  • good breakfast

Rooms

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Elite Junior Suite Double
Size: 45 m2
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Deluxe Junior Suite, City View Double
Size: 45 m2
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Deluxe Junior Suite, Work & Play Double
Size: 45 m2
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Luxurious Grand Master Suite Double
Size: 137 m2
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Luxurious Grand Master Suite, Partial Ocean View Double
Size: 137 m2
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Deluxe Junior Suite, Partial Ocean View Double
Size: 45 m2
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The Reef 28 Hotel & Spa (Adults Only) FAQ

Does The Reef 28 Hotel & Spa (Adults Only) offer spa treatments and wellness facilities?
Yes, the property offers a wellness centre, spa and wellness packages, massage services, facial treatments, body scrubs, body wraps, and a steam room. Additional charges apply for most treatments and services.
Are there any food options available on-site at The Reef 28 Hotel & Spa (Adults Only)?
The hotel features four on-site restaurants: Cachito, El Asiático, Veintiocho buffet restaurant, and Roof Top lounge. Each offers diverse menus, with Cachito serving cuisine designed by Chef Margarita Carrillo and the buffet serving breakfast from 7 am to 11 am.
What pool and outdoor facilities are available at The Reef 28 Hotel & Spa (Adults Only)?
The property has an outdoor rooftop infinity pool with a pool bar, sun loungers, sun umbrellas, and towels. There is also a heated indoor pool, both open year-round, with designated pool service and access to sun loungers and umbrellas.
How accessible are the rooms and facilities at The Reef 28 Hotel & Spa (Adults Only)?
Upper floors are accessible via an elevator, and all rooms are suites with balconies, outdoor furniture, and spacious bathrooms. The hotel is also wheelchair accessible.
What transportation options are available at The Reef 28 Hotel & Spa (Adults Only)?
Valet parking is available on-site free of charge. Paid shuttle services can be arranged for airport transfers and trips to sister hotels. Parking reservations are not needed.
What are the dining options and menus at The Reef 28 Hotel & Spa (Adults Only)?
Restaurants serve international cuisines, with Veintiocho offering buffet breakfast, Cachito providing a menu curated by Chef Margarita Carrillo, and El Asiático serving Asian dishes. Menus are accessible via QR codes provided at check-in or upon entering.
What services does the staff provide at The Reef 28 Hotel & Spa (Adults Only)?
Staff operate the 24-hour front desk, provide luggage storage, concierge services, and tour desk assistance. The front desk also handles room allocations and special requests, with support available in English and Spanish.
What entertainment and activity facilities are available at The Reef 28 Hotel & Spa (Adults Only)?
Facilities include live music, a nightclub with DJ, table tennis, billiards, and outdoor activities such as snorkeling and diving at off-site locations. The hotel also offers board games and puzzles in common areas.
What are the room features and amenities at The Reef 28 Hotel & Spa (Adults Only)?
Rooms are large suites with air conditioning, flat-screen TVs with streaming services, cable channels, coffee machines, microwaves, private bathrooms with showers, and balcony or terrace with outdoor furniture. The rooms are maintained with daily housekeeping.
Can I access the rooftop facilities 24 hours at The Reef 28 Hotel & Spa (Adults Only)?
The rooftop pool and bar close at 11 pm. Guests can access the rooftop from 7 am to 11 pm for swimming, drinks, and relaxation. Smoking is permitted on the terrace and in open spaces.

Contact Information

✉️ tourandtravel@thereefresorts.com

🔗 Website

529848734120

📍 1 Avenida Norte & Calle 28 Norte

Policy

  • Check-in: from 15:00 until 23:59
  • Check-out: until 12:00